Accessibility Statement

1. Our Accessibility Commitment

NationUnityBank is committed to ensuring that our banking services are accessible to all customers, including those with disabilities. We believe that everyone deserves equal access to financial services and strive to provide an inclusive banking experience.

2. Accessibility Standards

We follow established accessibility guidelines and standards to ensure our services meet the highest accessibility requirements:

2.1 Web Content Accessibility Guidelines (WCAG)

• WCAG 2.1 Level AA compliance for all digital platforms
• Regular audits and testing for compliance
• Implementation of accessibility best practices
• Ongoing monitoring and updates

2.2 Americans with Disabilities Act (ADA)

• Full compliance with ADA requirements
• Accessible physical branch locations
• Reasonable accommodations for customers
• Non-discriminatory service policies

2.3 Section 508 Standards

• Electronic accessibility compliance
• Accessible document formats
• Compatible with assistive technologies
• Regular accessibility testing

3. Accessibility Features

Our digital platforms include numerous accessibility features to enhance usability for all customers:

4. Assistive Technology

Our services are compatible with a wide range of assistive technologies:

4.1 Screen Readers

• JAWS (Job Access With Speech)
• NVDA (NonVisual Desktop Access)
• VoiceOver (macOS and iOS)
• TalkBack (Android)

4.2 Voice Recognition Software

• Dragon NaturallySpeaking
• Windows Speech Recognition
• Voice Control (macOS and iOS)
• Voice Access (Android)

4.3 Alternative Input Devices

• Switch navigation devices
• Eye-tracking systems
• Head-mouse devices
• Adaptive keyboards

5. Ongoing Efforts

We continuously work to improve accessibility across all our services:

6. Feedback & Assistance

We welcome feedback about the accessibility of our services and are committed to addressing any concerns:

6.1 How to Provide Feedback

• Call our accessibility hotline at 1-800-ACCESS-1
• Email us at accessibility@nationunitybank.com
• Visit any branch location to speak with a manager
• Use our online accessibility feedback form

6.2 Response Commitment

• Acknowledgment within 24 hours
• Initial response within 3 business days
• Resolution plan within 10 business days
• Regular updates on progress

7. Alternative Access Methods

For customers who encounter accessibility barriers, we offer alternative methods to access our services:

7.1 Phone Banking

• 24/7 automated phone banking system
• Live customer service representatives
• TTY/TDD support for hearing impaired customers
• Multilingual support available

7.2 In-Person Assistance

• Branch visits with personalized assistance
• Sign language interpreters available upon request
• Large print documents and statements
• Braille materials for qualified customers

7.3 Special Accommodations

• Extended time for transactions
• Private consultation areas
• Flexible appointment scheduling
• Document reading assistance

8. Staff Training

All NationUnityBank employees receive comprehensive accessibility training:

9. Compliance Information

NationUnityBank maintains compliance with all applicable accessibility laws and regulations:

9.1 Legal Compliance

• Americans with Disabilities Act (ADA)
• Section 504 of the Rehabilitation Act
• Fair Housing Act accessibility requirements
• State and local accessibility laws

9.2 Industry Standards

• Web Content Accessibility Guidelines (WCAG) 2.1 AA
• Section 508 standards for electronic accessibility
• ISO/IEC 40500:2012 accessibility standard
• Mobile accessibility guidelines

10. Contact Information

For accessibility questions, assistance, or to report accessibility barriers, please contact us: