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SecureBank Help Center
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General Banking
Account opening, services, and basic banking operations
12 QuestionsDigital Banking
Online banking, mobile app, and digital services
8 QuestionsSecurity & Safety
Account security, fraud prevention, and safety tips
15 QuestionsCustomer Support
Contact information, hours, and support channels
6 QuestionsGeneral Banking
Account services and basic banking operations
How do I open a new account?
Opening an account with SecureBank is simple and can be done online, in-branch, or over the phone. We'll guide you through the process step by step.
Online
Complete application in 5 minutes
In Branch
Personal assistance available
By Phone
Call (800) 123-BANK
What you'll need:
- Valid government-issued ID
- Social Security number
- Initial deposit ($25 minimum)
- Contact information
What are your account fees?
We believe in transparent, fair pricing. Many of our accounts have no monthly maintenance fees when you meet simple requirements.
With $500 minimum daily balance
500+ ATMs nationwide
Online banking and mobile app
What is the minimum balance requirement?
Minimum balance requirements vary by account type, designed to help you avoid fees while providing premium benefits.
Basic Checking
$100 minimum
Premium Checking
$500 minimum
Savings Account
$25 minimum
Digital Banking
Online banking and mobile app services
How do I enroll in online banking?
Enrolling in online banking is quick and secure. You'll have instant access to manage your accounts 24/7.
Enrollment Steps:
Visit our website and click "Enroll Now"
Enter your account number and personal information
Create your username and secure password
Verify your email and start banking online
Can I deposit checks with my phone?
Yes! Our mobile check deposit feature lets you deposit checks anytime, anywhere using your smartphone camera.
Download App
Get our free mobile banking app
Endorse Check
Sign "For mobile deposit only"
Take Photos
Capture both sides clearly
Submit
Review and confirm deposit
Deposit Limits
- Daily limit: $2,500
- Monthly limit: $10,000
- Funds availability: Next business day
Security & Safety
Account protection and fraud prevention
How do you protect my account?
We use multiple layers of security to protect your accounts and personal information 24/7.
Bank-level security for all transactions
Real-time fraud detection systems
Fingerprint and face recognition
Text and email notifications
Your Protection Guarantee
- Zero liability for unauthorized transactions
- FDIC insured up to $250,000
- 24/7 fraud investigation team
- Provisional credit during disputes
What if I notice suspicious activity?
If you notice any suspicious activity, contact us immediately. Quick action helps protect your account and minimizes any potential impact.
Call Immediately
(800) 123-FRAUD
Available 24/7
Freeze Cards
Instant card blocking through mobile app
Change Passwords
Update all online banking credentials
File Report
Document suspicious transactions
Response Timeline
Account secured and cards frozen
Investigation begins, provisional credit issued
Investigation completed, final resolution
Customer Support
Contact information and support channels
What are your customer service hours?
We offer multiple ways to get help when you need it most. Our customer service team is here to assist you around the clock.
Phone Support
(800) 123-BANK
Available 24/7
Average wait time: < 30 secondsLive Chat
Online & Mobile App
Available 24/7
Instant responseBranch Locations
200+ locations
Mon-Fri: 9AM-6PM
Sat: 9AM-2PM
Secure Messaging
Through online banking
Response within 24 hours
Document inquiriesStill Have Questions?
Our expert customer service team is available 24/7 to provide personalized assistance and answer any questions you may have.